Real Review & Complaints by Actual Traders (2021 update)

By George Garoufalis Binary options brokers reviews 2 Comments review and complaints 2018 logo is another popular binary options broker, so it was a must for me to give you a review. As I often do before a review, I will give you the most serious complaints.
I always search every website, blog, and forum to find the complaints that can give you a general idea. This review should cover everything you need to know about this broker.
Broker Summary
Foundation Year1999
Free Demo accountno
Regulation & licensesClick here for details
Accepted nationalitiesMost countries.Click here for details
Minimum Deposit10
Minimum trade1
Maximum trade10000
Payout (returns)/Refunds 75-90%/0-5%
Expiry TimesYou pick your own expiry time
Early closeYes
Assets60 stocks, 26 currency pairs, 3 commodities, 50 sectors and 29 indices
Number of Assets100+
Account CurrencyUSD, GBP, EUR
Trading Softwarecustom-built platform
Mobile ApplicationNo
Deposit and Withdrawal Optionsc.c, moneybookers, Wire Transfer, Skrill, CashU, OK Pay
24 Hours SupportYes
Support During Weekendsyes
Customer Support LanguagesEnglish, Indonesian, French, Russian, Deutsch, Spanish, Portugal
Phone Number>+44 (0) 1666 800042
Email complaints

Despite the complaints, you can later see why this broker is in my best binary options brokers list.

Complaints about are very light when compared to other binary options brokers. You can take a look at the IQ option review & complaints for examples.

“At the money” and Trading Platform Complaints

Some traders complain that trades at the money are lost, while on some brokers, the trade gets refunded. “At the money” means when the price is exactly the same as you entered, not over or under.

Here are some complaints:
  • “The only thing I really hate about this brokerage is that even trades are not refunded.”
  • “Wow… their withdrawal process is very fast and timely. I made a withdrawal request and I must say that they are very fast at processing. The only flaw with their platform is the fact that when you are at the money you lose.”
  • “What I like best about the trading platform is that they give freedom for traders to pick their own expiry time.On the con side, they only go to 4 decimal places on the EUR/USD. For example, instead of listing the spots as, 1.39264, they will list it as 1.3926. This can be really bad because they do not return the money you invested if a Rise/Fall results in a tie. In other words you lose your investment on a tie.”
  • “They’ve removed trading between 9-12 GMT time. You can no longer sell after placing a trade.” Support Complaints

There were some complaints about the support team — like that it takes some time to get a reply. There was a comment, for example, that said, “Not happy with the non-existent support.”

T&C Complaints

A common complaint about most binary options brokers is in the Terms & Conditions. And, as usual, no one reads the Terms & Conditions.

Here is an example of the last complaint:

“Joined this website on Sunday after reading about it here. Up until now, I’m used to trading CFDs on InterTrader. I stuck all £20 in my first trade (playing the higher lower game on GBP/USD all in 15 mins). Well, what can I say? I started at 10 am today (Monday) and by 1 pm, I’d hit £624 and couldn’t trade any more. I had ‘hit the limit for trades with promo code, deposit some money to continue trading’ or something. So I’m currently attempting to withdraw my winnings (maybe to put back in or maybe to treat the girlfriend). Apparently it takes around 5 days so I’ll come back and let y’all know how it goes. *Fingers Crossed*

Update: Just a follow up to my previous post. I requested a withdrawal of £600 Monday night at around 11 pm, leaving £24, using WorldBT Transfer. Checked my bank today, Tuesday at 5 pm. Found they had already credited my account. Winner 🙂 Now, not sure whether to stick some back in and try again. Or I could keep it and put some into a CFD site or other Binary site, as you can get bonuses on your first deposit.”

These were the most important complaints about the trading platform.

Major sources for IQ option complaints:

  • Review


This broker provides solutions to amateur and professional traders internationally. Established in 1999, is one of the oldest and most renowned companies. This broker was also the very first to introduce binary options trading to the world.

It is one of my favorites. For the best binary options brokers of 2019 click here.

Let’s continue with the most important aspects of this review.

Special Features offers special types of trading features. This includes six different types of platforms that you cannot find with any other broker. You can read details later on this review.

Binary.coalso m supports their customers through a helpful academy and live webinars.

Regulation Review of is one of the oldest brokers in the financial market. This broker also holds multiple regulation licenses from around the world.

This broker is licensed and regulated in the United Kingdom. Their licenses come from the U.K. Gambling Commission, the Revenue Commissioners in Ireland, and the Gambling Supervision Commission. For the rest of the E.U., is licensed and regulated by the Malta Financial Services Authority (MFSA). For betting services, this broker holds licenses for the Malta Gaming Authority (MGA).

Allowed and Forbidden Countries

Unfortunately, this broker’s services are not available in certain countries. Those countries include Costa Rica, Hong Kong, Israel, Jersey, Malaysia, Malta, USA or any other restricted country which has been identified by the FATF.

From European countries, only the professional clients are allowed. While from Canada, it allows only to sign up gaming account and trade on volatility products only. Review: Trading Platforms

Notably, what’s different about is that the trading platform is their own property. In recent times, the broker’s trading platform has undergone some constructive changes.

The trading platforms are easy to use and come with sophisticated technologies for fast trading.

SmartTrader Platform

SmartTrader is a 100%-cloud-based trading platform, so no download is necessary. The SmartTrader features over 1000 financial instruments, including cryptocurrencies. Also, the platform comes with an array of unique trading tools. This includes highly visual candlestick charts and indicators.

In addition, the platform allows a trader to open a trading position from a live chart. That way, traders are able to leverage even the most short-lived trading opportunities. SmartTrader comes with a demo account that uses live price quotes for authentic experiences.

WebTrader Platform

Similar to SmartTrader, WebTrader is available online, so no download is necessary. WebTrader is custom-tailored for binary options trading. Actually, it allows traders to design the interface, including charts and general arrangements.

Additionally, available assets can be traded with an extensive list of high-return options! These options include Touch Options, Call/Put, High/Low, 60 seconds, Long Term, and One Touch options.

WebTrader also comes with a wide array of charts and charting tools. To bypass the language barrier, the trading platform comes in 13 languages! Need a list? The European languages are English, German, French, Spanish, Polish, Portuguese, and Swedish. Other languages include Chinese, Arabic, Russian, Indonesian, Thai, and Japanese.

Binary Bot

You can now automate your trading strategies with simple “drag-and-drop” bot creation tools.

Trading at easier with their cutting-edge auto-trading platform. Unlike most preset trading bots, the Binary Bot can be customized to suit a trading profile. Some customizable parameters are trade entry/exit times, duration, and assets. You can define the time loop for the bot to continuously place trades within a set period of time. Using the bot is easy and does not require any prior trading knowledge.

This is one of my two favorite exclusive features of You can create your own strategies, but you can also find some online to download.

Here are the two most popular strategies you can design with the Binary Bot creator.

The first one:

And the second one:

Ladder Platform

I bet you have heard of Forex binaries, right? Well, Ladder lets you do seamless Forex binary option trades. The prices have specific price limits. If you select limits, a trade will end in the money if the expiry price is more than the strike price.

Ladder is more like an exclusive High/Low Option.

MetaTrader Platform

For over a decade now, Forex trading has been synonymous with MetaTrader. They are your go-to trading platforms if you are technical analysis-oriented. The platform comes pre-loaded with dozens of indicators and top-of the line charts.

To use the trading platform, you must download and install the application. Also, you must input login credentials, as given by

Binary Tick Trade App

The mobile platform lets you trade on the go, from anywhere around the world and around the clock.

If you already trade at, you can choose from 3 option types: Up/Down, Touch/No Touch, In/Out. With this platform, you can trade stocks, commodities, indices, and Forex currencies. Demo Account

They now offer a practice virtual account with 10,000 credits. You enter your email address, and they send instructions to you.

Expiry Times

A huge advantage of this binary options broker is that you can choose your own expiry times. This allows you to follow any of the best binary options signals providers. You can also follow my favorite trading signals provider, Franco. Review: Trading Signals offers weekly trading signals through videos, as you can see below. They have some success, as you can also see the many likes on most of the videos.


Under earlier management, received some awful feedback for their payouts. Objections centered on how the payout ratio was never good enough. In recent times, the administration has made changes to payout ratios.

Now, the highest returns are above 100% when dealing with simple rise/fall contracts. Even better, they’re above 1000% on touch/no-touch and higher/lower trades. Assets

As one of the oldest binary option brokers, deals with 81 underlying assets. These assets vary from stocks to indices and Forex currencies to commodities. The asset list includes 34 Forex, 16 Index, 39 OTC Stocks, 5 Commodities, and 8 Volatility Indices. Deposit and Withdrawal Review

With, I had so many options to perform my transactions! My options included bank wire/money transfers, credit/debit cards, e-wallets, and cryptocurrencies. Deposits and withdrawals are usually processed within 24 hours.

I would like to mention here that another broker that is similar to this one is Ayrex. However, Ayrex is not regulated. You can read my Ayrex review & complaints here. Review: Support and Services

Their customer support is friendly and knowledgeable, and getting an answer is fast. appears to be much busier than other brokers but gives priority to customers. The education system leaves a lot to be desired. Trading Strategy

There are many trading strategies to use on The most popular one is below.

Is a scam?

As has been around since 1999, its reliability is very good. Many popular brokers have stopped their operations, like Stockpair. This one still stands, and it has stood for many years, which is a really good sign.

I haven’t had any problem at all with them. The platform has all good features for various functions. I also suggest using a dedicated browser for trading only. Your Reviews
8.5 / 10 overall
{{ reviewsOverall }} / 10 traders (1 vote)
  • Advanced and verities of trading platform
  • Flexible trading conditions and Payment methods
  • Huge assets index
  • Trading on weekends
  • Not very attractive home page
  • No live chat support
  • Academy is kind of their official blog, no proper training guidelines for traders
I am extremely satisfied with broker. It is a veteran binary options broker offering top notch trading services to a global clientele. They take pride in a super responsive and multilingual customer care, multiple trading platforms, and an extensive selection of assets. I love the fact that you can pick your expiry time and I like the bot creation tool. This way you can follow almost any binary signal provider you want. These 2 features are almost unique these days in the binary options industry. I would love to trade with them myself. If you have any experience or suggestion, please leave your review below or a comment.
What traders say... Leave your review/rating
Order by:

Be the first to leave a review.

User Avatar User Avatar
{{{ review.rating_title }}}
{{{review.rating_comment | nl2br}}}

Show more
{{ pageNumber+1 }}
Leave your review/rating

Your browser does not support images upload. Please choose a modern one

This was my honest review. You should leave your reviews as well, to help other traders decide. Please leave your complaints, too.
x (x)
Notify of

This site uses Akismet to reduce spam. Learn how your comment data is processed.

oldest most voted
Inline Feedbacks
View all comments
John is a SCAM. They have many technical issues that they deny. These technical issues will bleed you dry of your money. Complaining is pointless as they just keep taking you round in circles day after day and month after month, asking for info that they know you do not have, such as a screenshot of the technical issue. The technical issue would have shown their end. I know this because I am tech engineer.

VERDICT: is a very clever scam.

madan kumar

hi myself madan kumar from india as i was new for binary concept, some of indian agent(forex ecurrency deal) told me bout i opened my acc 5 month back with 100$ then i started trading option ,i have taken three time withdrawal in this 5 month period with no problem at all except one thing made me annoyed that when ever ties happened i loose my option. best thing bout is u put expiration mannually like 122 min,140 min 5 hour 32 minues n so on.i recommended with both thumbs up.further u can reach me -removed-. anyone… Read more »